Thank you for choosing FXMakeupSchool for your educational needs. We strive to provide high-quality courses and services to our students. This Refund and Return Policy outlines the terms and conditions for requesting a refund or return for the courses purchased through our website. By enrolling in our courses, you agree to comply with the following policy:
1. Refund Eligibility
1.1 Course Enrollment: Refunds are only applicable to course fees paid for enrollment in our courses. Other products or services may have separate refund policies that will be clearly communicated at the time of purchase.
1.2 Eligible Refund Period: You may request a refund within 14 calendar days from the date of booking/enrollment (“Refund Period”). After the Refund Period has expired, refund requests will not be accepted.
2. Refund Requests
2.1 Notification: To request a refund, you must notify us in writing by sending an email to [contact email]. The email should include your full name, course name, enrollment date, and a clear statement requesting a refund.
2.2 Reason for Refund: While not mandatory, providing a reason for your refund request would help us improve our courses and better understand your needs. Your feedback is highly valued but is not a prerequisite for refund eligibility.
3. Refund Process
3.1 Refund Approval: Once we receive your refund request, we will review it to determine if you meet the eligibility criteria. We reserve the right to refuse refund requests that do not comply with this policy.
3.2 Refund Notification: We will notify you via email about the approval or rejection of your refund request. If approved, the refund will be processed within 30 calendar days of the approval notification.
3.3 Refund Method: Refunds will be issued using the same payment method used for the original purchase. If this is not feasible, we will work with you to find an alternative refund method.
4. Course Completion and Refunds
4.1 Refund Amount: If you have accessed and completed a significant portion of the course content (e.g., more than 50% of the course), a partial refund may be offered at our discretion.
4.2 Course Materials: Upon receiving a refund, you are required to delete or destroy any course materials, videos, and resources that were provided to you as part of the enrollment.
5. Exceptional Circumstances
In exceptional circumstances, such as technical issues preventing access to the course or documented extenuating circumstances, we may consider refund requests on a case-by-case basis, even if they fall outside the Refund Period. These requests will be reviewed and determined at our sole discretion.
6. Modifications to the Policy
FXMakeupSchool reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates or changes.
7. Contact Us
If you have any questions or concerns regarding this Refund and Return Policy, please contact us at courses@fxmakeupschool.com We will be happy to assist you.
Note: This Refund and Return Policy is applicable only to courses purchased directly through the FX Makeup School website. If you have purchased our courses through a third-party platform, please refer to their refund policies and procedures.